Lessons Learned - Reflections from the Former President
Retired President/CEO Susan R. Bunting EdD
Collaboration of any kind is an adventure and always a work in progress. In 1999, the Foundation for Seacoast Health celebrated the grand opening of its greatest experiment: the creation and opening of the Community Campus, home to eight health-related nonprofits and the Foundation. Planning for this day began many years prior with continuous meetings among the Foundation, future nonprofit tenants, architects, engineers, and contractors. Collaboration means challenges and compromise. Today, the Community Campus is the epitome of collaboration, a work in progress with continuous challenges and rewards. We have learned many lessons along the way and are happy to report that we have created a successful multi-tenant continuum of care model for reaching and serving our community's most vulnerable families.
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On CollaborationWhen embarking on a collaborative venture between grantor and grantee, early, continuous, and frequent communications among all players are critical to success.
The creation of a collaborative initiative may solve some problems but create new unexpected challenges. For example, space needs were satisfied, but greater public visibility and recognition spiked the demand for agency services. This created higher operating costs, need for additional staffing, and ultimately pressure to find additional funding.
Collaboration is difficult and extremely time consuming, but worth the effort when the goals are clear and the vision is embraced by all participants. Although there will be pitfalls along the way, we all found the rewards far outnumbered the challenges while working collaboratively toward tangible and meaningful results.
On Trustee Leadership:
At a recent Foundation sponsored leadership breakfast forum, trustees from various nonprofit organizations shared their lessons learned from board service, leadership, responsibility, and relationships. Much of the collective wisdom stressed the role of trustees is not to maintain but to build for the future - be a voice for the organization - a value creator. Too often we focus on what needs to be fixed rather than on what works. It is important to step back and to reinvent or reengineer existing services to be more inclusive. A trustee needs to have a passion for the cause and a willingness to commit the time and talent to promote the mission and financial stability of the nonprofit organization.
On a more practical note, it was suggested that the agency's long-range plan should be on the table at every board meeting. Boards need to revisit agency policies regularly to insure that policies reflect the agency"s mission. Program goals and objectives should be in keeping with policies and program results measured regularly. It is most productive if Board meetings have timekeepers and the Chair focuses on listening, facilitating, and summarizing all actions.
Finally, succession planning is imperative and cultivation of new board members should begin before a vacancy arises. Boards need to participate annually in self-assessments as well as peer assessments. Always be respectful of one another. There is a big difference between disagreeing and being disagreeable.
On Chief Executive/Executive Director Leadership:At another Foundation sponsored leadership breakfast forum, experienced nonprofit Executive Directors shared their lessons learned in working with Board members and staff. One shared how important it is to strive to lead, rather than to manage. Do not get ahead of your Board. An executive director must always have a positive, upbeat outlook for staff, even when one doesn"t feel like it personally.
If you have a challenging person on the Board, get them involved on a Committee. Be the educator, the vision maker, yet be humble. Don't burn your bridges. Share knowledge with your Board and have an exit strategy. If I were to leave today, will this matter?
Take the time to celebrate successes. Have a sense of humor and poke fun at one another. Don't be afraid to take a risk and take advantage of potential opportunities even if inconvenient.
It really is all about people and interpersonal relationships. Listening-learning organizations listen to content and culture. Bad decisions are better than no decisions. "Go with your gut, but be cautious how you say things.
When selecting staff, look for team players. Select optimists, stay away from egocentric folks even if they are very skilled. Super stars can bring down an organization.
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